G'day, Welcome to GTmall

Frequently asked questions

Ordering Payment Postage & Shipping
Q: How do I place an order?

A: To place an order, all you need to do is click on any item from our site that you would like to buy. The best place to begin browsing is on our homepage.

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Q: Can I view an item before purchase it?

A: At present we don't have a show room or shop where items can be viewed before purchase. This helps to keep our costs down which we are then able to pass on as savings to you! If you do have a question about any of our items, simply

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Q: How can you charge so low price?

A: We cut out the middleman because we imported almost 90% of the products directly. This cuts out our overhead costs - passing along the savings to you!

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Q: I made a mistake when ordering, what do I do?
A: Please inform us as soon as possible by emailing us at jwa42720@ bigpond.net.au. We process our orders quickly so it's important that we fix the mistake as soon as possible. Any changes to the order must be made within 24 hours. After this time period, production can’t be stopped.
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Q:What is your privacy policy?
A: We respect your privacy and we will not disclose, rent or sell your e-mail address or other contact information to any other company. We collect this information to be able to process your order efficiently and only for this reason. All information about you is maintained with strict confidence and taken seriously. Should you ever wish to be removed from our email list at GTmall, we will process your request immediately. For more information, please visit our complete privacy policy.
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Q: How can I view the details of my current and past orders, including tax invoices?
A: Please visit My Account. Using "My Account", you can view the delivery status of your current orders, as well as any previous orders with all tax invoices.
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Q: Do an I need an ABN to purchase from GTmall?

A: You won't need an ABN to purchase from GTmall.com.au

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Q: What is the Verisign Authentic and Secure icon at the footer?

A: The Verisign Authentic and Secure icon, which appears at the footer, verifies our registered business name and registered business address. This service also independently guarantees against any fraudulent purchases with us up to $250,000.

This service is provided by Verisign, an independent global identity verification organisation, for your peace of mind. You can read more about the service on Verisign's website.

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Q: Does the item price include GST?

A: Yes, we include GST in the price for every item. You may notice on your invoice and in checkout that there is a component that says GST. This amount is not added, we are simply showing you the amount of GST that's included in the total you are paying us. This is similar to any invoice that you would receive in a department store or supermarket in the "real world".

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Q: What payment methods you accept?

A: We acceps all credit card payment, which are payable via paypal, bank deposit and money order or bank cheque. all the payment details can be found at checkout page.

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Q: Do you refund postage and/or packaging?

A: Unfortunately, we do not refund postage and/or packaging.

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Q: Is the payment page secure?

A: Our site is secured by VeriSign, the best e-commerce service in the industry to guarantee our customers with secure payment processing.

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Q: How can I find the postage?

A: Our postage is based on your total order weight and your delivery address, you can find out the postage once you 'add to cart', postage will display at your shopping cart page.

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Q: Do you ship items outside Australia?

A: Currently, we are only able to ship within Australia.

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Q: I live outside Australia, can I order a gift for someone?

A: Yes, we can accept international orders if you wish to purchase items for friends or relatives living in Australia.

If paying via PayPal, place the Australian address in both billing and shipping fields (the invoice is emailed to you as the account holder). You can now complete the transaction as normal selecting PayPal as your payment method.

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Q: Can I pick up my order?

A:Unfortunately we're not able to facilitate pickups for a few reasons.

We have a busy warehouse. Big trucks are offloading goods constantly and forklifts are buzzing around continuously. For safety reasons, we cannot allow casual visitors or customers popping in.

Also, being an ecommerce company we operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing customers to come and pick up items and so forth would unfortunately disrupt this process. In most cases we are able to dispatch items within 24 hours of your payment being received. Once items are dispatched, regular Australia Post or Toll Ipec delivery times apply.

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Q: How do I know when my order has been sent?

A:Once your order has been dispatched you will receive an email including online tracking details.

* Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away.

You can contact Australia Post directly on 13 13 18 if your item has been sent by eParcel. Please be sure to have your eParcel tracking number handy when you call (this can be found in the "My Account" section of our site). If your item has been sent via Toll Ipec, you can contact them directly on 13 33 66.

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Q: How long does dispatch and delivery take?

A:Items are generally sent within 24 hours of payment being received. Once items are dispatched, regular Australia Post or Toll Ipec delivery times apply - however, you will be able to trace your delivery online during the entire shipment.

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