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Terms & Conditions

About These Terms And Conditions

In these Terms and Conditions "we" and "us" mean Hisen Electronics Pty Limited ABN 53 114 469 699 of Unit 1, 85 Alfred RD, Chipping Norton, NSW 2170 Australia, and "you" means you the customer.

These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

Australian Sales Only
We only sell and ship Products within Australia. We will not make deliveries outside of Australia.
Legal Capacity To Transact

If you are under the age eighteen (18) years you can not place orders with GTmall.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

Should GTmall suffer any damage or other losses as a result of a transaction entered into by a minor, GTmall reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with GTmall..

Placing Your Order

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.

Information contained on the GTmall website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however GTmall will make every effort to supply Products to you.

We will notify you that your order is being processed by sending you an Order Confirmation via email, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Hisen Electronics and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

GTmall currently accepts PayPal, Bank Depoist and Money order or bank cheque. all credit card payment need pay throught paypal.

Payment processing will not begin until we receive all the information we need.

Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding NSW Public holidays.

We process credit card and PayPal payments after you click the "Submit My Order" button.

GST
GTmall purchases include GST unless otherwise stated on a Product listing.
Prices

GTmall always seeks to list Products with the most competitive prices.

GTmall reserves the right to change prices for Products displayed at GTmall at any time.

Delivery Of Your Products

GTmall normally despatches paid item within 24 hours once payment received. then it depends courier timetable for you to get your delivery. Most delivery takes 1-5 working days but it may take 10 working days. All delivery are trackable online. you can check your delivery status online.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.

Your Rights To Return A Product

If you change your mind about a purchase or make an incorrect choice, we will refund you for unopened products within 14 days of delivery. This excludes all delivery costs.

If the Product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later Defect Product, we have indicated below what you should do and how GTmall will respond to the problem.

GTmall will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.

Dead On Arrival Products - "DOA"

A GTmall Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.

A GTmall Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.

Refunds will only be offered where a replacement Product can not be provided.

Where GTmall has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of GTmall.

If the Product is deemed by Customer Services NOT to be DOA, GTmall may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.

When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.

When a refund is given, the returned DOA Product becomes our property.

GTmall reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, GTmall will impose a $35 handling and administration fee.

Product Problems After Delivery

If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, GTmall will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.

Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.

We will make arrangements with you for the return of the Product.

The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with the same Warranty as the returned Product.

Return Authorisation Number - A Must Have

A Return Authorisation Number (RAN) is required for both replacement Products and refunds.

Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products can not be returned without a RAN. The Product should be returned to GTmall within 30 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

Organising the Return of DOA Products

DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.

Where you received a DOA Product by Australia Post eParcel, Customer Service will email you a PDF docket containing a RAN which you must affix to the Product. You must then leave the Product at any Australia Post Office.

Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.

When a Replacement Product is arranged:

  • A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.

  • The delivery time for the replacement Product will be the same as stated for the original DOA Product.

  • Replacement Products are provided with the same Limited Warranty as the DOA Product.

When a Refund is arranged:

  • Refunds include all shipping and associated costs for the DOA Product.

  • No refund will be given to you until GTmall has received the DOA Product from you.

  • Refunds will be issued by cheque or Paypal if original payment via paypal

Some Products - Manufacturer Only Warranty

Some Products sold through GTmall are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.

For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, GTmall will replace the item or issue a refund of your purchase price for that item.

Our Liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other GTmall Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other GTmall Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of GTmall. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in GTmall for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option GTmall, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

GTmall reserves the right to change the Terms and Conditions of sale at any time.

No GTmall employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

GTmall shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of GTmall, and GTmall shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.